Processing & Shipping Policy
Frequently Asked Questions
Form of Payments
We accept Visa, MasterCard, American Express, Discover, and PayPal. The payment will be charged at the time of purchase.
If an order is marked for fraud, our investigation team will reach out to the email or phone number that was provided by the customer at checkout. It is the customer's responsibility to follow up and provide the necessary documentation to clear the order from suspected fraud. If the fraud team does not receive any response, or does not receive all the necessary documentation to clear the order, the order will automatically be canceled. All payment forms are subjected to verification and review by Happy Living. Happy Living reserves the right to refuse and process a transactional sale due to suspected fraud or unauthorized illegal activity.
Our fulfillment center processes all orders on a first order first serve basis. All orders are typically processed within 2-3 business days (Monday - Friday). Any orders submitted on weekends or holidays will be processed on the following business day. If there will be a significant delay in shipment of your order, we will contact you via email. Please rest assured that we are doing our best to have your orders shipped as soon as possible.
After your order ships, we will send you an email letting you know your package has been processed. Please allow 1-3 days for your tracking number to be updated by the carrier.
If you did not receive an email with tracking information, please contact firstname.lastname@example.org, and we'll be happy to help.
We offer free standard ground shipping on all orders within the 48 contiguous United States. Please note, we are unable to deliver to Puerto Rico, APO/FPO, P.O Box addresses, and other US territories.
Due to the impact of COVID-19, please expect delays. Your order may take longer than usual to arrive.
If you would like to request expediated shipping, please send your request along with your ship-to-zip code and the required delivery date to email@example.com
We currently do not offer international shipping at this time.
Shipping Addresses & Delivery Issues
Our team will attempt to validate the shipping address provided at checkout to ensure that it is recognized as a valid address with our carriers. If we are unable to validate the address we will contact you as soon as possible. If we are unable to contact you to provide us with a an updated address, the order will be cancelled and refunded.
In the event the delivery gets returned to us, we will cancel the order and provided a full refund of the original purchase price minus the shipping and handling charges. We strongly suggest you to verify your order confirmation for any errors before your order is processed and shipped. We will not be held responsible if you provide the wrong or incomplete shipping address.
Missing | Stolen Package Policy
Please note that we are not liable for nay missing or stolen packages. Once the package laves our fulfillment center, it is the courier's responsibility to ensure that the package is delivered. If you any questions about the status of your package, you can track your package using the included tracking number.
If your package has not arrived within 2 business day since it was marked as "delivered"
Please check with your household members and neighbors as many package could be delivered to them by mistake. Carriers also try to leave packages in safe locations. Please check under common areas such as under porches and benches, back doors, and garages. If the carrier feels that it is unsafe for the package to be delivered at your address, they will leave an attempted delivery notice. Please visit the nearest carrier office to pick up your package.
Defective, Damaged, Missing And/Or Wrong Products
We kindly remind you to please inspect your products upon receival and contact us within 7 days of receival if the product is defective, damaged, or if the incorrect product was shipped. In addition, please contact us within 7 days if there were any items that were missing from your package. Photos or videos of the defective, damaged, or incorrect product must be provided in order to assist you properly and efficiently, We will either place or refund upon your request. Any claims made after 7 days of an order being received will NOT be accepted.
Claims Investigation Policy
We reserve the right to investigate all missing and lost packages. We require a written confirmation from our carriers before any resolutions can be provided.
Repeated claims of non-receipt can lead to the cancellation of your service.